Patient Information and Forms
New Patients
If you are a new patient at Cleveland Medical, you can complete our new patient paperwork before your appointment.
Print our New Patient and Consent Form
Appointments
Appointments for consultations are booked for 20 or 30 minutes and are available online.
Every effort will be made to accommodate your preferred time and GP, if you are having trouble finding a suitable appointment online, please contact our reception.
Emergencies will always be given priority.
Please request a longer consultation (30 - 40 minutes) if required.
We endeavour to run on time but emergencies occasionally make this unavoidable.
We are sorry if at times, you are kept waiting. Some appointments take longer than anticipated. At some time, it may be yours.
Our reception staff will inform you of any delays.
Please advise our reception staff if a translating and interpreter service (TIS) is required.
Fees and Billing Arrangements
Cleveland Medical is a private billing practice however, children four years and under, DVA gold card holders and government funded vaccinations are bulk billed.
Payment is required at the time of consultation, preferred payment options- Debit or EFTPOS.
Accounts will not be issued.
If you are a patient of the practice and have lost your job, or facing financial hardship please let us know.
The AMA fee structure forms the basis of our billing policy and is available at reception upon request. Fees are based on time taken and procedures done, not necessarily booked time. Additional costs may be incurred for specific tests, procedures and other treatments.
Repeat Prescriptions
Appointments can be made for all repeat prescriptions for review and management of your medical condition. Evey 2nd Thursday we run a BB script only clinic.
Call reception to arrange for a repeat of your current prescription.
Ongoing Referrals
Telephone Access
Test Results
Health Records Management
Electronic Communication
Online Appointment
Confidentiality
Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 13 Australian Privacy Principles available at https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles. A copy of our privacy policy is available at reception. Please see reception to access your personal health information.
Reminder System
Updating Records
Care Outside Normal Opening Hours
Transfer of your Records
Cleveland Medical will send a copy of your Full Health Summary free of charge to your requested GP.
We will also upload your medical information to “My Health Records” if we have access. This can then be accessed by hospitals or other Doctors if needed. Pathology results can be obtained directly from relevant Pathology companies.
If you require transfer of your Complete Health Record there is a fee.
- Complete Health Record electronically transferred $30
- Complete Health Record electronically transferred digitally $80
Cancellation and No-Show Policy
We understand that situations arise in which you must cancel your appointment. If this instance arises, please provide us with more than 24 hours’ notice.
This will give the possibility for another person, who is waiting for an appointment, to be scheduled in your place. In view of our commitment to patient care, we would like to provide adequate appointment availability to our patients, to cater to their health needs and busy lifestyles.
Patients who do not show up for their appointment without calling to cancel will be considered as a ‘no-show’. A no-show will also incur a $25 fee. Patients who have a no-show of three (3) or more times in a 12-month period, may not be given priority for future appointments. A third No-Show Fee of $50 will apply.
The Cancellation and No-Show Fees are the sole responsibility of the patient and must be paid in full prior to, or on the patient’s next appointment. In unavoidable circumstances, the fee can be waived although this is subject to Management approval.
Cleveland Medical firmly believes that good physician/patient relationship is based upon understanding and good communication.
Cancellations and no-shows are monitored and marked accordingly in the appointments schedule and these patients are followed up as appropriate. Attempts to contact patients that fail to attend appointments are documented in the appointment notes.